- What is downloading a video?
- Buying a video download
- Paying by credit card
- Getting your video download
- Watching on your TV
- Watching on your tablet or smartphone
- Watching on your computer
Got a problem? Here’s the fix
The video won’t play
Our video files are in .MP4 format, and won’t play in Windows Media Player.
Use one of the following free media players instead:
Our videos are large files, so you should wait for the file to finish downloading before you try to open it. Depending on your internet connection, this could be 20 minutes, an hour, or more on slow connections. If you try opening the file after only a few minutes it will give you an error.
Still having issues?
Email firstname.lastname@example.org for help.