- What is downloading a video?
- Buying a video download
- Paying by credit card
- Getting your video download
- Watching on your TV
- Watching on your tablet or smartphone
- Watching on your computer
Got a problem? Here’s the fix
I haven’t received my download order
When you buy a video download, our system automatically sends two emails to the email address you gave us in our online checkout.
- Your order confirmation / receipt
- The link to download your videos
If you have received the order confirmation email but not the email with the video link, please check your spam / junk mail folder. If you still can't find it, please contact us and we can resolve the issue for you.
If you haven't received either of those emails after your purchase, it's likely you typed your email address wrong in the checkout, or typed a different email address to the one you're checking (if you have two email addresses).
Please contact us with your correct email address, and we'll re-send the emails.
If it's neither of these problems, please contact us and we will be able to help.
Still having issues?
Email firstname.lastname@example.org for help.